What customers care about

The training you want, the credits you need.

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  • Title of this activity: What customers care about
  • Length: 1 hour
  • Continuing Education Credits: 1 RIBO (Prof. Dev.) and 1 AIC (General)

In this webinar, we’ll discuss the following:

– Customer Service vs. Customer Experience
– The 8 criteria of Customer Experience
– Three steps to generate Perceived Value

Course Materials

1 RIBO (Prof. Dev.) / 1 AIC (General)

To start the course, click the first lesson title in the table above.

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Available formats
  • Live webinar
  • Online video
  • SCORE 2.0 recorded webinar
Credits
  • 1 RIBO (Prof. Dev.) / 1 AIC (General)
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Cost
  • $50.00 tax incl.
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