What customers care about
The training you want, the credits you need.
- Title of this activity: What customers care about
- Length: 1 hour
- Continuing Education Credits: 1 RIBO (Prof. Dev.) and 1 AIC (General)
In this webinar, we’ll discuss the following:
– Customer Service vs. Customer Experience
– The 8 criteria of Customer Experience
– Three steps to generate Perceived Value
1 RIBO (Prof. Dev.) / 1 AIC (General)
To start the course, click the first lesson title in the table above.