Jocelyne Cossar
Human Resources Consultant

Jocelyne Cossar is a bilingual senior Human Resources generalist with over 20 years of multi-industry experience driving long-term human resources strategies and change management. She has led Human Resources improvement initiatives as Vice President of Human Resources in high profile organization such as Federal Express, Energizer Battery, Ryder Transportation/Logistics, Bell Mobility, Oceanex and others.

With expertise in all aspects of Human Resources and Business Management processes and programs, Jocelyne's domestic and international experience includes such industries as Service, Manufacturing, Consumer Packaged Goods, Telecommunications, Transportation/Logistics, and Distribution.

Jocelyne brings valuable strategic insight and tactical knowledge to Gradient Solutions clients on key Human Resources areas, including:

1. The development and execution of human resources strategies as well as talent management, leadership development and employee engagement

2. The development and implementation of performance management and succession planning systems

3. The development of recruitment and retention programs

4. Design and development of traditional and alternative total reward systems and broad based variable pay programs

5. Change management initiatives and processes in support of strategic organizational objectives as well as advising on operational effectiveness, domestic and international

6. Development of vision and mission statements, corporate values and facilitated the development of strategic business plans by conducting SWOT analysis

As well as holding a Bachelors degree from the University of Toronto and CHRP (Certified Human Resources Professional) designation, Jocelyne is a member of l’Ordre des conseillers en ressources humaines et en relations industrielles agrees du Quebec (CRHA) and serves on the Board of Directors of Halton Region Condominium Association.

Denis Pinet
Senior Associate and Consultant

For the last 20 years, Mr. Pinet built up an extensive experience in continuous improvement striving for sound solutions. He successfully facilitated the strategic planning and coached numerous initiatives focused on productivity and quality to always meet and exceed the objectives set by both the companies and the industry. Mr. Pinet’s successes rely on one main stream which consists of rigorous and steady use of Lean and Six Sigma methodologies based on participatory management. Mr. Pinet had the opportunities to deploy the Lean and Six Sigma toolsets in various industries from manufacturing to service at all operation levels in small and medium companies to multinationals. Mr. Pinet put his creativity to the service of industries such as aerospace, finance, mining, printing, telecommunications, postal services, freight forwarding, maintenance and machining. He professes strongly on building measureable results obtained by action-oriented solutions. He also provides consistent and reliable support to all his customers by focusing their productivity and quality improvement efforts towards the company’s growth strategy

Francis Hébert
Associate and Consultant

For the last 10 years, Mr. Hébert’s campaign in continuous improvement enabled him to progress in rigorous environment where Lean and Six Sigma were the mainstreams. He had the opportunity to employ both toolsets in manufacturing as well as in service industries, at various levels and for both operational and transactional processes. Mr. Hébert differentiates himself by his strong and steady down-to-earth approach while laying emphasis on measurable and result-oriented actions. He provides steady attention in supporting his clients to ensure that all improvement efforts are aligned with the organization’ strategies and goals. Finally, he has a knack for simplifying things and ensuring that all the tools and concepts he uses are easily accessible to users in both training and coaching environments.